Secure your table at Coco Fresh Tea Juice West Edmonton Mall, situated at 8882 170 St NW, T5T 4J2, Edmonton, Canada, with just a few clicks on our reservation page. Embark on a culinary journey and relish mouthwatering dishes. Guarantee a fine dining spot by dialing +17802447043, +17804430709.
Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 22:00
Saturday 10:00 - 22:00
Sunday 11:00 - 19:00
One of the server named Josh (curly hair) with pearl necklace working in Coco WEM on Sept. 12, 2021 at about 6 pm ish was the worst that I have encountered. In fact, i've never experienced something like this before. This brat literally yelled at me while taking my order, rolled his eyes and glared at me. The store was filled and noisy, so i couldn't hear well while ordering. Instead of being understanding and apologetic, thats what he did. This guy should not be working in customer service. COCO management, this person should be fired for the sake of your customers.
I really want to give ZERO to this store If I could. I ordered a Pearl roasted milk tea and just had only taken a few sips then I found a long hair in my mouth mixed with pearls. It was really disgusting. It messed up my whole day. I'm going to tell all my friends and families never to come into this store. It's really outrageous that could happen during the Covid-19, where hair can carry untold amounts of virus. If I get a diagnosis of Coronavirus in the next few days, this store will take full responsibility.
The service was very slow and the staff was unprofessional. I waited 18 minutes to get my food and everything I ordered was a pack. The theme was several employees standing around and moving as slowly as possible. In addition, the staff also screwed up my order so that they had to make it again. When the employee asked what I wanted on my packaging, they were super rude about it and put as very minimal amounts of salad. When I politely asked for more, the staff was rude about it. The staff looked like they were unhappy and showed no enthusiasm as I was? Although the food is good, it is not worth waiting for almost 20 minutes for slow and bad service.