1 /5
Rating average
★
I usually don’t give bad reviews but I feel like I should say something about this. First of all, I have been a fan of their cakes for years and would order their cakes a lot for special occasions. Naturally, I ordered my wedding cake from them three years ago. Unfortunately, due to Covid, the wedding got cancelled n the cake was never made. Fast forward to this year when my wedding decided to finally happen. Before this period I was trying to figure out if either to get back a gift card for the down payment of cake or not. In the end I decided on GC but never arranged to pick it up. Then a few months past, I reached out to the Rolling pin on email and was in constant communication with Vanessa about the new wedding date n store credit I had. She never mentioned any concerns. Then TWO weeks before my wedding, I had a bad feeling so I called the store just to double check. Sure enough there was a lack of communication before the two co owners and Vanessa has left on mat leave at the time. Now as I was speaking with the other owner, she did not acknowledge my store credit gift card and in addition she tells me she doesn’t have a cake stand anymore for my donut tower( you are a bakery shop! . Because it was already so close to the wedding date, we compromised on me getting the cake stand and forgo the $180 credit while she will honour the old prices for the cake and will have someone decor the cake n deliver to venue n set up . However, on the day of the wedding, she tells me she doesn’t do set ups anymore and then tries to gaslight me as if this was the initial understanding the whole time, then has the audacity to tell me to have a great time. So ya, I was left high and dry with just a cake n bunch of donuts in boxes.So it’s safe to say that this store has lost a loyal customer forever and I’m just done with them at this point.