1 /5
Rating average
★
Has always MAGNIFICENT!!No better Fish and Chips in town! We line up for our orders and no one minds because it 's worth it! Until.... May 27th WHAT HAPPENED?? I have consistently given Hammerheads 5 Stars but not today! I called 5:50 for a pick up order, as always. Notice on their Google menu indicated there is a Birthday offer I mention it and I 'm told there is no such thing. I told them I still want the order and will show them when I go in. Staff asks when I 'd like to pick up, I ask what works for you , I 'm told 6:45. At 6:30 I arrive there are 3 customers waiting, I pay ask for white and 1 malt vinegar. I mention the Google menu, show the young lady at the counter who takes my phone to the Manager, who responds abasively that 's old, it doesn 't count . I said, I wasn 't demanding anything just showing you it is still on your website. I 'm given a pager and step outside. Another custmer enters as I leave followed by 2 more as I sit out front. The customers a head of me get their orders, the customer that entered after me gets his order. At 7:05 I stand and look at the clerk who comes to the door and says they 're a bit behind. I remind her I was told 6:45 as a 2nd customer who came after me leaves with their order, the last customer leaves with their order and the clerk comes out to say 5 more minutes and offers me a beverage, it is now 7:15 thirty minutes past my prescribed pick up time. No customers waiting but the 1 who called nearly 90 minutes before, oh yea that 's me! Finally a young man brings out my order, does apologise. It is 7:25, 1 hour 35 minutes post order. I 'm not sure what happened but I 've had shorter waits on Good Friday! Then... Typically when we get a single fish and chips a container of Tarter sauce is included we had 2 times 2 pieces of Haddock and chips but there was 1 container of Tarter. My order included a large container of Cole slaw, the container was less then 2/3 full. And the fries were dry alot of ends, and overcooked typically their fries are golden moist and delicious so I always order additional at $5 for small or $8 for large. This order was over $60! I cannot possibly provide more than a 2 star rating and describe how utterly disappointing this interaction was.