1 /5
Rating average
★
I have eaten at the Savoy a number of times in the past. I've never gotten around to doing a review of them until now. The menu isn't as extensive as I might wish it to be at times, but the food has always been well prepared. After this last visit though, I doubt I'd ever go back. The service we received was absolutely atrocious. None of us minded waiting for our food, but it is unreasonable to wait more than 1 hour after we've ordered for any food to arrive at the table. It is ridiculous that the waiter never refilled our water glasses after the initial round and that was long gone before the food ever arrived. We were all quite literally aghast (there's just no other word to describe it), when the waiter in essence blamed us for the food taking so long to get to our table. He said we should have ordered faster, before the restaurant got busy. It took us roughly 10-15 minutes to be ready to order the food. It was unprofessional of the waiter to never come back and ask any of us how the food was after we began eating. It was an absurd situation when, as we were finishing up our main courses we all saw a waiter walking around with a dessert plate asking various tables, including ours, if they had ordered it. All the tables, including ours, said no they hadn't. That waiter disappeared, and a moment later our waiter appeared with the same dessert plate and offered it to my husband free of charge. My husband isn't fond of desserts and declined it. The waiter then turned and walked away quickly, never having offered it to any of the other 6 people at the table. Other people at the table weren't happy about that as we had all been left waiting a very long time for our food and all had received the same poor service, not just my husband. The proverbial "icing on the cake" was when my husband was looking over our bill (for 3 of 7 of us at the table) and he noticed we were charged for that very same complimentary dessert that no one at our table had. I would also like to mention that we never received an apology for any of this.